Privacy Policy

Respecting Your Privacy

At Ameya Informatics Pty Ltd (ABN 68 647 647 818), we are committed to respecting and protecting your privacy. We prioritize keeping your personal information secure and adhere to applicable privacy laws. This Privacy Policy outlines our approach to managing your personal information, which includes details that identify you as an individual or through which you can be identified.

This Privacy Policy covers:

  • The type of personal information we collect, store, use, and disclose
  • How we collect and store your information
  • The reasons for collecting, storing, using, and disclosing your information
  • Your rights to access and update/amend your information
  • How to contact us regarding your personal information

Who We Are

Ameya Informatics Pty Ltd specializes in digital solutions, including website development, e-commerce, and online grocery services for Melbourne grocery stores.

What Personal Information We Collect and Why

The types of personal information we collect and store may include:

  • Name
  • Contact details (email, phone number, residential and delivery addresses)
  • Date of birth and gender
  • Transaction details, including purchase history, preferences, and interests
  • Digital interactions and activities on our platforms

We require this information to fulfill our services, such as processing orders, delivering goods, or assisting with customer service queries. Without your personal information, we may not be able to provide these services.

If you provide us with information about another person, you must have their consent to share their details with us in accordance with this Privacy Policy.

How We Collect and Use Your Personal Information

We collect personal information when you:

  • Place an order or make a transaction on our website
  • Participate in promotions, loyalty programs, or surveys
  • Contact us for customer service or feedback
  • Use our website, social media, and other digital services

We may monitor communications for quality and training purposes, and we may also collect information provided via third-party services, such as social media platforms.

Your information is stored securely, in both electronic and hard copy formats, and managed with strict protocols to protect your privacy. When your information is no longer needed, we take steps to destroy or de-identify it in accordance with lawful requirements.

Reasons for Handling Your Personal Information

We handle personal information to:

  • Process orders, payments, and refunds
  • Register and manage your account
  • Communicate about our products, services, and promotions (including direct marketing)
  • Conduct product and market research to improve services
  • Improve customer experience and respond to inquiries
  • Prevent fraud and other unlawful activities

We may send marketing communications unless you opt out by contacting us. You can reach us by phone at +61 400 512 280 or +61 426 876 963 or by emailing info@ameyainformatics.com.au.

Sharing Your Personal Information

We may share your information with:

  • Service providers, such as payment processors, web hosting, and marketing platforms
  • Our team members for research and improvement purposes
  • Professional advisors (e.g., accountants, lawyers) as required by law

We ensure that any third parties we work with are committed to protecting your information in accordance with Australian standards.

Accessing, Deleting, and Editing Your Personal Information

To update, edit, delete, or access your information, contact us at +61 400 512 280, +61 426 876 963, or via email at info@ameyainformatics.com.au. We may need to verify your identity to maintain data security. If we cannot fulfill your request, we will provide you with a written explanation.

Feedback, Complaints & Concerns

If you have feedback or complaints regarding this Privacy Policy or our handling of your personal information, please reach out to us at:

We aim to respond within 15 days. If you are unsatisfied with our response, please contact the Office of the Australian Information Commissioner: